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Tuesday, April 13, 2004
Models of Experience
Jodi Forlizzi gave a lecture on Experience and User-Product Interactions last week.Essentially, there are three models of experience: product-centered, user-centered, and interaction-centered. (And possibly a fourth: system-centered.) Jodi is most interested in the interaction-centered models, which explore the roles that products serve in bridging the gap between designer and user. A very Dewey-centric look at products. One interesting take-away was the three types of interactions people have with products: - Cognitive. These are usually interactions with new and unfamiliar products or sometimes problem products. Users are focused a lot on the product, not the task at hand. These sorts of interaction result in either knowledge (learning a new skill) or confusion and errors.
- Fluent. Nearly automatic use of a product while performing a task.
- Expressive. These are interactions that help users form relationships with a product, like modifying or personalizing a product. Like, say, customizing a car or putting new wallpaper on your desktop.
Jodi also discussed the three types of experience: - Experience. The constant stream of "self-talk" that happens while humans are conscious. How we constantly assess our goals relative to our context.
- An experience. In the Dewey sense of the word. Has a structured beginning, middle, and end, and could contain a number of interactions and emotions around an ordered whole.
- Co-experience. Activities and tasks with a social aspect to them, like cooking a meal or IM chatting.
We also talked about the scalability of experience, how smaller experiences over time grow into larger ones, shaped by goals and by how people relate to their products over time. The presence or absence of other people, products, or interactions can have a profound affect on the experiences we have.
posted at 12:40 AM in
design theory
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