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Sunday, April 4, 2004
Humility in Design
Marc Rettig was our guest in Seminar week and gave his infamous talk on interaction design history in a teeny little nutshell (3.2mb pdf).I won't bother stepping through his presentation: the pdf is more thorough than I could be. I highly advise reading it if you haven't already. Instead, I'd like to note some of Marc's comments that have started to become one of the major themes of this year (having been mentioned by a lot of our guest speakers) and that is on the role of humility in design. Marc mentioned it several times, saying we should embrace the overwhelming sense of confusion that seems to happen on every project because it keeps designers humble. "We're really all making it up as we go along on every project," he said. Marc doesn't even call himself a designer. He just asks, "What's hard?" and speaks to clients in terms of the problems facing them instead of the practice of design. It's useful to be childlike and just ask questions. "I don't know anything about this project. What can you tell me about it?" One of the major skills of designers is being able to represent abstractions concretely, so do it and post it up on the wall. Marc is a big proponent of this. Something about making the work physical and posting it changes the conversation and allows everyone on the team to make relationships between the elements of the work. For Marc, interaction design is all about conversation: between people and systems or between people through systems. It's about creating the languages that make those conversations possible and making the representations appropriate. Through dialog, the product can change. Or people can change.
posted at 10:21 AM in
big ideas, design 101, special guest stars
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