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Wednesday, February 4, 2004
MAYA Design Methods
MAYA Senior Interaction Designer Heather McQuaid dropped by Studio to talk about MAYA's research methods and, specifically, a case study on the Carnegie Library system. They used a couple of interesting methods that are worth noting:- Direct Experience Storyboarding. Three different MAYA researchers took three different ways to get a book from the library. They took pictures of each step in the process and wrote notes, then combined them, writing the notes onto the pictures to provide a storyboard of what was going on, plus commentary.
- Basic Components. They broke down the library system into basic components, then strung them together into a very general narrative that explained all the activity there. USERS go through ORGANIZERS (space, categorizations, people) to get to MATERIALS/ACTIVITIES in order to USE/PARTICIPATE.
- Breakpoints. Once they had personas (9 of them total), they moved them through scenarios that interacted with all those basic components, mapping them on a really cool chart to show where the system failed. These spots were called "breakpoints." These became areas of design activity.
- Tiger Teams. A type of participatory design, where stakeholders in the library system teamed up with MAYA employees to try to design what the ideal library situation should be. Each team made its own experience to correct breakpoints. They were encouraged to think big, then scale down.
All in all, an interesting case study with some meaty techniques to consider.
posted at 05:17 PM in
special guest stars, techniques
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